Create a Case Comment Quick Action #inSalesforce

Create a Case Comment Quick Action #inSalesforce


Setup | Object Manager tab | Cases | Buttons, Links, and Actions | New Action | For Action Type, select Create a Record. | For Target Object, select Case Comment. | For Standard Label Type, select None. For Label, enter Case Comment. The Name field is auto-filled. Optionally, enter a description and success message.| Click Save. | Update action’s layout as needed, and click Save.


Go to the Case Page Layouts setup page | edit your case layout. | Drag the new quick action to the Salesforce Mobile and Lightning Experience Actions section, and click Save. 


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