Use Merge Field in Quick Text #inSalesforce
-Prerequisite: Setup Quick Text: Setup | Quick Text | Enable it | Share and ... checked, App Launcher | Quick Text | Create Folder and Share as needed | Create New Quick Text |
-Use Merge Field Contact Name:
Name it, Dear Contact First and Last Name as Merge Field, Gentle Reminder on the VIP Request. Thanks | Category - Greetings, All Channels may be, Preview to check, etc | Save, Test it - In an Email, use the quick text and Send
Visual: https://www.youtube.com/watch?v=R3MsURGG0Mg
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