Send an email on case close (using Email Template ID - no hardcoding) #inSalesforce

Send an email on case close (using Email Template ID - no hardcoding) #inSalesforce

Create a sample Case Close Template

Create a record-triggered flow

On Case Update

Criteria: Status equals Closed

Get:(don't hardcode email template id)

Email Template, Criteria: Developer Name equals Api name of Email Template (store id)

Action:

Send Email

Label it as per need

Recipient Id: Record.Contact.Id

Email Template Id - getEmailTemplate.Id

                                   Visual: https://www.youtube.com/watch?v=sOHPueft1kg