Assign a Queue as Record Owner using Flow (using custom label) #inSalesforce

Assign a Queue as Record Owner using Flow (using custom label) #inSalesforce


Assign VIP Tasks (Priority - High) to VIP QUEUE


Prerequisite: 

Create a Queue named VIP Queue and add users to the Queue (Task Object)

Create a custom label named vipQueueforTaskObject (equals QueueId)

where QueueId: Select id from Group where DeveloperName = VIPQueue


Create a Record Triggered Flow

Object: Task, Create, Criteria: Priority equals High, Fast Field Updates


Assignment:

Assign the Task to Queue

Record.AssignedtoId equals Label.vipQueueforTaskObject


Save, Debug, Activate and Test







                            Visual: https://www.youtube.com/watch?v=NFkyCI6GJRc

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