Salesforce can track email opens through its marketing tools like Pardot or Marketing Cloud, as well as emails sent from Salesforce itself. Enabling email tracking can be done through the activity settings in the setup menu. However, it's important to note that email opens may not always be reliable. Despite this limitation, tracking email opens can still be useful for running reports and gaining insights into which emails are being opened. The Salesforce Inbox app can track incoming and outgoing emails, and it works with add-ins to Outlook and Gmail. This app is available on both iOS and Android devices. To enable activity tracking in Salesforce, you can access the activity settings in the setup menu and check the checkbox. Additionally, email tracking can be enabled in the settings menu, and filtering by IP address can be useful for internal networks. You can also filter emails to see opens in the activity timeline, and the status of sent emails can be viewed there as well.
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