When Child Case is Merged, update Parent Case and Send Email
Prerequisite: There is a checkbox field suppose named ParentCase
Create a record triggered flow, Case object, on Update,
Criteria: Status equals Closed and MasterRceordId isnull False, only when a record.. selected
Action Element:
sample body, sample subject, email addresses comma separated record.owner.user.email, rich text formatted body is true
sample body, sample subject, email addresses comma separated record.owner.user.email, rich text formatted body is true
Update Element:
Specify condition.. selected, Case object,
Criteria:
Id equals record.MasterRecordId
ParentCase equals false
Set:
ParentCase equals True
Criteria:
Id equals record.MasterRecordId
ParentCase equals false
Set:
ParentCase equals True
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