Send an Email to Case Owners when Parent Case is Closed :
Create a record triggered flow,
Case object, on the update,
Criteria:
Status equals Closed, ParentCase equals True
Only when a record... selected
Get Record:
Case, Criteria;
Id equals record.caseId
Case, Criteria;
Id equals record.caseId
MasterRecordId equals Record.CaseId
All Records
Choose a field and... selected
Id and OwnerId
Id and OwnerId
Loop Element:
loopThrough getCases
loopThrough getCases
EmailList variable text type, Allow Multiple
Assignment:
EmailList Add loopThrough.Owner.Email (to get the email of each owner)
EmailList Add loopThrough.Owner.Email (to get the email of each owner)
Action Element:
sample body and subject
Email Addresses EmailList selected and checked
sample body and subject
Email Addresses EmailList selected and checked
Comments
Post a Comment