Sometimes Salesforce Support may need access to your Organization for some analysis that is Support can log in to the application using your login to troubleshoot and fix issues from your inquiry.
Steps to Grant Login Access
Log in to Salesforce | In the upper right, click your image (avatar) and then click Settings | Grant Account Login Access | Set the Access Duration option to Salesforce.com Support | Click Save.
Reference: https://help.salesforce.com/s/articleView?id=000323031&type=1
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