When creating Case Record Type message displayed is - A case record type must be associated with a support process. You currently do not have any active support processes. You must create a support process before creating the case record type.

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When creating Case Record Type message displayed is -

A case record type must be associated with a support process. You currently do not have any active support processes. You must create a support process before creating the case record type.


Support Processes:

Create and maintain multiple support processes for your organization to use. Support processes use the status field to identify a case within the support lifecycle.

Note: After creating a new Support Process, associate it with one or more Case Record Type to apply it to new cases.

Step: 

Setup | Support Process | Enter a name and description for the Support Process.

Select an existing Support Process to copy the picklist values to the new process. Selecting "master" copies all available picklist values.


Case Record Type:

Step:

Setup | Object Manager | Case | Record Types

Enter a name and description for the new record type. The new record type will include all the picklist values from the existing record type selected below. After saving the new record type, you will be able to customize the picklist values.

Then, select Make Available to give users assigned to this profile the ability to create and clone records of this record type, or assign this record type to existing records. To make the new record type the default for a profile, select Make Default. Users assigned to this record type can still view and edit records associated with record types not available for their profiles. |

Next |

Select the page layout that users with this profile see for records with this record type. After saving, choose the picklist values that are available with this record type. |

Save |

Now try creating a Case.


Visual: https://www.youtube.com/watch?v=DS2d-t0lVww

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