This help you work today's new normal(like after covid19) and be always ready on whatever tomorrow comes.
Today's new normal may demand a new way to work like work from anywhere.
Work.com built on Salesforce Customer 360 can help your business to adapt to new needs and build trust with applications and service.
Now HR, IT, Operations etc. focused on workplace resilience can use work.com to help bring back in shape, build trust and be ready for whatever tomorrow brings.
You can know how ready is the organization to operate safely and support employee's needs as they work from anywhere.
There are six applications that come under the Work.com
- Contact Tracing App
- Shift Scheduling App
- Emergency Response Management App
- Volunteer and Grants Management
- Employee Wellness Assessment
- Workforce Reskilling – Mobile App myTrailhead
There's something called Workplace Command Center where we can see a combined view of workforce wellness and readiness data. You can know the status of the employee like if they are working from home or office etc.
Organization can use wellness check through work.com app to send wellness Survey to help identify needs and understand employee satisfaction and thus, helping the business to operate safely and this can be acted upon like if an employee is not feeling well, scheduling adjustments can be done and like if there's an issue or health risk is reported by an employee you can act quickly.
With Contact Tracing or Tracking, you can track health related interaction.
While working from anywhere, they can have access to tools like while using mobile, employee can use the AI powered chatbot to interact and get a response. This activity trigger the creation of new service ticket, and IT can view the all the details at one place (and collaborate thus increasing the productivity).
There's something called Central workspace for information, support etc. Employees can get self service assistance and chat to answer questions quickly. With Broadcast Messaging, its easier to share information through preferred channels. As mentioned with AI powered chatbots, you can help answer customers' questions faster.
Business can share information easily with Trust Cards which shows how you are protecting the employee and customer safety and this can help your customer feel safe and confident when entering the premises.
When customer visit your workplace, Queue Management can help them join a virtual line from anywhere so they can avoid crowds. So, using Queue Management and Broadcast Messaging we can let customer know when they are next in line.
Now, work.com can be used with products in the Customer 360 platform – such as Tableau, Communities and Salesforce Surveys.
Reference: https://www.salesforce.com/in/work/?sfdc-redirect=219
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