Case
A case is one that’s raised or created by customer like a customer's query, feedback, or issue.
- Service: Support agents can review cases to see how they can deliver better service.
- Sales: Sales reps can use cases to see how they affect the sales process.
You can create, locate, and edit cases and also sort and filter cases and queues using standard and custom list views.
You can use Service Console to respond to multiple cases faster which is collaborative place to work on since you can view all the necessary details in one place.
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