Queue

on

This helps to prioritize, distribute, and assign the records used by teams sharing workloads.

This is like holding areas for members, where records wait for someone to pick them up, and assign the record owner either as themselves or another user.


Reference - https://help.salesforce.com/s/articleView?id=sf.setting_up_queues.htm&type=5


Visual - https://www.youtube.com/watch?v=fA3L4fEy5l4

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