1. What is Salesforce Vlocity?
Vlocity offers pre-built solutions on the Salesforce platform that provides solutions based the needs of particular industries that is it's application solve the needs of industries, such as Communications, Insurance, Energy & Utilities, Financial Services, Media, Health, and Public Sector with omnichannel sales, marketing, service, and CPQ solutions.
More Details/Reference: https://www.salesforce.com/news/stories/vlocity-powering-the-future-of-salesforce-industries/
2. What is Omnistudio in Salesforce?
This does operations and improves service quality by making it faster, user friendly or responsive.
Using this powerful suite we can make OmniScript, DataRaptor, Integration Procedure, and FlexCards which will empower you to consolidate applications, increases productivity, and reduce your overall cost-to-serve thus increasing efficiency.
OmniStudio is part of Einstein Automate, which integrates Salesforce automation capabilities across Platform, Einstein, MuleSoft, Industries, and AppExchange to deliver an efficient end-to-end workflow platform.
The layers of components OmniStudio offers are -
Digital Experience
Service Management
Developer Experience
More Details/Reference: https://trailhead.salesforce.com/content/learn/modules/omnistudio-architecture/meet-omnistudio
3. What is Flex Card?
This display contextual information in an at-a-glance format and provide access to relevant tasks for the displayed data.
More Details/Reference: https://trailhead.salesforce.com/en/content/learn/modules/omnistudio-flexcards/explore-the-flexcard-designer
4. What is DataRaptor?
This moves data into and out of Vlocity applications.
It's commonly referred to as an extract, transform, and load application.
It allows you to read and write data to and from your Salesforce org.
More Details/Reference: https://trailhead.salesforce.com/content/learn/modules/omnistudio-dataraptors/discover-dataraptor-types
5. What is OmniScript?
using this, you can create a guided interaction to match the flow of your process.
OmniScript is a declarative scripting tool that allows you to create a script with clicks and not code.
More Details/Reference: https://trailhead.salesforce.com/en/content/learn/modules/omnistudio-omniscript/learn-the-fundamentals-of-omniscripts
6. What is Integration Procedures in Omnistudio?
OmniStudio Integration Procedures are declarative, server-side processes that execute multiple actions in a single server call.
The three parts of it are -
Declarative: Use drag-and-drop elements in the Integration Procedure Designer to build the process structure.
Server-side processing: This enables faster performance, because the server is generally faster than the client at processing data.
Multiple actions in a single server call: This prevents round trips to the server. Minimizing client/server calls is beneficial, as more round trips mean slower performance.
As a whole, this a way to get, save, and manipulate data behind the scenes.
They’re especially useful in the following scenarios -
You need to access and transform data from third-party sources.
No user interaction is required.
Moving the workload from client to server is preferable.
More Details/Reference: https://trailhead.salesforce.com/content/learn/modules/omnistudio-integration-procedures/get-started-omnistudio-integration-procedures
7. LWC and Omni Script
Use custom Lightning web components to enhance standard OmniStudio functionality.
More Details/Reference: https://trailhead.salesforce.com/en/content/learn/modules/omnistudio-and-custom-lightning-web-components
8. What are the components of DataRaptor?
DataRaptor Turbo Extract - This retrieves and filters data from a single Salesforce object type with support for fields from related objects. You can filter the data and select the fields to return.
DataRaptor Extract —
This pulls data from Salesforce, reads Salesforce data and returns results in JSON, XML, or custom formats via complex field mappings. This is used to provide OmniScripts and FlexCards with any internal Salesforce data they need to display. They support formulas and complex output mappings.
DataRaptor Load —
This transform and save data to Salesforce. This write data to Salesforce objects from JSON or XML input. This updates records with changed data and also creates new records at the same time.
DataRaptor Transform —
Transform any data. This does the following-
Convert JSON input to XML output, and vice versa.
Restructure input data and rename fields.
Substitute values in fields (all DataRaptors can substitute values).
More Details/Reference- https://trailhead.salesforce.com/content/learn/modules/omnistudio-dataraptors/discover-dataraptor-types
9. What are the Key Capabilities of OmniScript?
Few of the capabilities are -
Build OmniScripts Quickly with Drag and Drop and Low to No Code.
Use OmniScripts on Any Device and Any Channel.
OmniScripts Have Modular Architecture.
Display Data from Multiple Data Sources.
Rebrand OmniScripts to Suit Your Customers.
Manage Signed Documents with OmniScripts.
More Details/Reference: https://trailhead.salesforce.com/en/content/learn/modules/omnistudio-omniscript/learn-the-fundamentals-of-omniscripts
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