After creating Macro, unable to find email section ?

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After creating Macro, unable to find email section ?




Please follow the steps:    

  • Enable Email-to-Case from Setup in the Email-to-Case Settings.
Setup > Email-to Case setting > Check Enable Email-to-Case

  • Enable Macro Browser in the Console under Apps.
Setup > App > Select your Service Console Application. 
Click edit on your application and Select ‘Macros Browser‘ under Choose Console Components.

  • Under Choose Console Components you have to add Macro Browser.

  • Under Assign to Profiles you have to set System Administrator to Visible.

  • Enable Case Feed Actions and Feed Items checkbox checked in the Support Settings for cases.

  • Make sure Email Deliverability  is 'All email'. 
Classic:  Setup> Email>Administration>Deliverability
Lightning: Click the gear icon > Setup > Email > Deliverability > Set the 'Access to Send Email' to  All email
Save

  • Go to Case PageLayout and enable Email Quick Action in case feed layout 
Steps:
go to Setup
Case
Page Layout
Quick Actions
Enable Email under the Quick Actions in the Salesforce Classic Publisher Section.



Reference(s): https://help.salesforce.com

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